PRIVACY POLICY 

Refined Home Services, 23 NH-125, Kingston, New Hampshire (hereinafter, “Refined Home Services,” “Company,” “we,” “our,” or “us”) is responsible for the processing of personal data resulting from the use of this website (the “Website”) and provides services in New Hampshire, Massachusetts, and Maine.

We respect your privacy and are committed to protecting your personal information and complying with all applicable laws and regulations. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal data when you visit our Website or interact with us.

This Privacy Policy is updated periodically and should be reviewed regularly.

1. Information Collected
 
1.1 Scope
 
This Privacy Policy applies to the processing of personal data collected through your use of this Website. In certain circumstances, we may request additional information to provide services or fulfill legal obligations.

1.2 Information We Collect
 
We may collect and process the following categories of personal data:

• Website Usage Information: Information related to your visits to our Website, including IP address, geographic location, browser type, device information, weblogs, traffic data, and other communication data.

• Form Submissions: Information you provide by completing forms on our Website, such as contact forms, service requests, employment applications, or newsletter subscriptions. This may include your name, email address, phone number, mailing address, and any additional details you choose to provide.

• Communication Information: Records of correspondence if you contact us by email, phone, SMS, or through our Website.

2. Processing Purposes
 
2.1 How We Use Your Information
 
We process personal data in accordance with applicable laws for the following purposes:

1. Sending information about our services, promotions, and general proposals related to Refined Home Services.

2. Providing customized offers based on your preferences.

3. Improving our services and developing new products.

4. Sending newsletters, reports, and service-related updates.

5. Managing employment applications and recruitment processes.

6. Scheduling appointments, sending service reminders, confirmations, and updates.

All collected personal data is stored electronically and protected through appropriate safeguards.

2.2 Accuracy of Information

By providing your personal data, you confirm that the information is true, accurate, and complete. When we process personal data for marketing or similar activities, we do so in compliance with applicable regulations.

3. SMS and Telephone Communications

3.1 Consent to Communications
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By providing your contact information, you consent to receive communications from Refined Home Services regarding services in New Hampshire, Massachusetts, and Maine.

If you provide Refined Home Services with your phone number and opt in to receive communications, you expressly consent to being contacted by us regarding our products and services. These communications may include:
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• Phone calls

• SMS/text messages

• Appointment confirmations and reminders

• Service updates

• Promotional or marketing messages

Your consent to receive marketing communications is voluntary and is not a condition of purchasing any products or services.

3.2 Use and Protection of Phone Numbers

We do not sell or share your phone number with third parties for their independent marketing purposes. Your phone number may be shared only with trusted third-party service providers who assist us in delivering SMS or telephone communications on our behalf.

These providers are contractually obligated to:

• Maintain the confidentiality of your information

• Use your information solely to provide services for Refined Home Services

Your consent applies to the phone number(s) you provide to us and any number reasonably associated with your account (such as through caller ID or account records). You represent that the number you provide is your own and that you are authorized to receive communications at that number. You agree to notify us promptly if your number changes or is no longer associated with you.

3.3 Message Frequency and Charges
 
Message frequency may vary. Standard message and data rates may apply according to your mobile carrier plan.
 
3.4 Opt-Out Instructions
 
You may revoke your consent at any time.

• To stop receiving SMS messages, reply “STOP” to any message.

• For assistance, reply “HELP.”

• You may also contact us at info@refinedhomeservices.com or call 603-702-5142 to opt out of communications.

 
4. The Use and Disclosure of Your Information
 
4.1 Disclosure to Third Parties
 
We do not disclose your personal data to third parties except:

• When required by law

• With your consent

• To service providers acting on our behalf

 
Where consent is required, we will inform you of the purpose and identity (or category) of recipients at the time of collection.
 
4.2 Affiliates and Service Providers

We may disclose personal information to affiliated or subsidiary companies and authorized service providers to manage our business operations. These entities are required to apply equivalent security measures and comply with applicable data protection laws.

4.3 Data Accuracy

You should notify us of any changes to your personal data or if you believe the information we hold is inaccurate.

4.4 Deletion of Data

When your personal data is no longer needed for the purposes for which it was collected, including contractual and legal obligations, we will delete it upon verified request, subject to legal retention requirements.

4.5 Confidentiality

We maintain strict confidentiality obligations and adhere to principles of purpose limitation, non-disclosure, and security in accordance with applicable laws.

5. Storage of Personal Data

5.1 Security
 
Information provided to us is stored on secure servers. Transaction-related information is encrypted where appropriate.
 
5.2 International Transfers
 
We may use third-party providers, including hosting or storage services, that operate outside the United States. Personal data may be transferred to authorized third parties (including affiliates, data centers, commercial partners, or service providers) located domestically or internationally.
 
Where transfers occur, we implement appropriate technical and contractual safeguards to ensure that personal data is protected in accordance with applicable laws.
 
5.3 Data Transmission Risks
 
While we implement reasonable security measures, online data transmission cannot be guaranteed as completely secure. Transmission of information is at your own risk.
 
6. Accessibility to Information (Your Rights)
 
You may request access to, correction of, updating of, or deletion of your personal data in accordance with applicable law by contacting:

Email: info@refinedhomeservices.com
Mail: 23 NH-125, Kingston, NH 03848
Phone: 603-702-5142
Service Areas: New Hampshire, Massachusetts, and Maine.

To process your request, we may require:
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• Your full name

• Proof of identity (such as a copy of your ID)

• A description of your request

Requests for access will be addressed within 10 days of receipt. Requests for rectification, updating, or deletion will be addressed within 5 business days, where required by law.
 
The exercise of these rights is free of charge. We may request additional information to verify your identity before fulfilling your request.

7. Conservation Period

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. For example, contact form submissions are generally retained for 12 months unless otherwise requested or required by law.
 
8. Links to Third-Party Websites

Our Website may contain links to third-party websites. These websites have their own privacy policies. We are not responsible for the privacy practices or content of third-party sites.
 
9. Business Communications

By visiting our Website and providing your contact information, you consent to receive communications from Refined Home Services.

You may unsubscribe from marketing emails at any time by:
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• Clicking the “unsubscribe” link at the bottom of our emails

• Emailing info@refinedhomeservices.com

10. Use of Cookies
 
10.1 Cookie Consent
 
We may use cookies when you consent, except where cookies are necessary for Website functionality.

10.2 Purpose of Cookies

Cookies help us:
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• Protect against fraud

• Understand how users find and interact with our Website

• Improve our services and Website functionality

• Measure advertising effectiveness

Cookies used do not store personally identifying information unless explicitly provided.

10.3 Managing Cookies
 
You may allow, block, or delete cookies through your browser settings (such as Chrome, Firefox, or Safari). Disabling cookies may limit Website functionality.

You may withdraw cookie consent at any time through your browser settings.
 
11. Contact Us
 
If you have any questions, requests, or comments regarding this Privacy Policy, please contact us:
 
Email: info@refinedhomeservices.com
Phone: 603-702-5142
Mail: 23 NH-125, Kingston, NH 03848
Service Areas: New Hampshire, Massachusetts, and Maine.
 
By using our Website, you acknowledge that you have read and understood this Privacy Policy and our Terms of Use.